Network Status

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Responsiveness

Your tech support call is important to us: 70% of calls are answered within 60 seconds.

• Selection: we carefully select our staff - we employ only the most capable people for our support team.

• Training: We invest heavily in staff training to facilitate quality support to the customer.

• Tools: We provide a comprehensive range of tools that support the helpdesk team to resolve issues faster and monitor performance.

• First Time Resolution: We aim to resolve issues first time and we take ownership until we have resolution.

• No Outsourcing: Support calls are handled internally within New Zealand – this enables us to maintain high customer satisfaction levels.

These are among the reasons why our helpdesk was a finalist in the TUANZ Contact Centre awards in 2008.

Maxnet was also rated among the top three ISPs in the country in the 2008 Consumer Magazine "Customer Satisfaction" poll due in part to the responsiveness of its helpdesk team.