"We had an urgent requirement to deliver a Virtual Private Network Server for a major, internationally connected start-up with huge export potential. Maxnet pulled out all the stops to deliver this on time, within budget. We were delighted and impressed - and so was our client.”
A I (Allan) Maclean, Managing Director, Maclean Computing Ltd, Auckland
"I am stoked with Maxnets performance. We have had nothing but outstanding service and performance since moving to Maxnet. Our clients are served pages faster, our server is more secure, both physically and on the web. I tell anyone, whether they want to hear it or not how good the service is."
Ian Tozer, ID Cards Limited
"I wish to compliment your staff on their effectiveness during the late Friday resolution of Rangitoto DNS migration period. It is great to know that at quarter to 5 on a Friday people were willing to go out of their way to ensure successful operation of a customer's internet business.
If we needed a stressful episode to test Maxnet's effectiveness and support committment you have exceeded my expectations. Please pass on my many thanks to your staff and I have no hestitation in recommending Maxnet in the future."
Gavin Houston, Network Plus
"Very impressed with friendly staff and service to date."
Trevor Rogers, Retired Member of Parliament, Managing Director, TGR Helicorp Ltd
"To all of the many people who were involved in 'reconnecting' my broadband supply, (and most especially Steven who received the backlash of my frustration more than once but who still did not give up and kept fighting for me) ....... I would like to extend to you all my appreciation and grateful thanks.
The technical complications were all way beyond me, but all the people that I have dealt with on the Help Desk have been pleasant and patient, listening to my story, and that personal touch (the level which I operate on daily) is by far the most important part of the product you are marketing. I am glad that I have stuck with Maxnet and tell my friends so too. Well done.
Jenny Jackson
"Thanks for having what I can only describe as the best customer service structure I have seen in New Zealand from any company in any industry."
Scott G Alsweiler, Azrael Design Consultants
"I have been colocating servers with Maxnet since February 2001 and have found their service to be excellent. The team at the NOC are helpful and dedicated to getting problems solved.
I would have no hesitation in recommending Maxnet to you and intend to do business with them for years to come."
Chris Hope
"I thank you for your prompt attention to my query. I appreciate your service as I have all the service I have received during my years with Maxnet."
Barry Robinson
"Thank you for solving the problem so promptly. For customer service, I give you 11 out of 10."
Ken B
"The technical support team was awesome. They were on to the problem ASAP and quick to call me and notify me of the issues. Not only were they quick off the mark but they were also understanding with regards to what had happened. I have nothing but praise for them. Score: A+. One happy customer."
Cliff Field, E-What Limited
"I really appreciate your support and being connected with Maxnet. Keep up the good work."
Dan Martin
"The tech support that I received was second to none. I really appreciate the support I have had and very courteous staff. Many thanks to you all."
Fred Kingsnorth
"I have to say that I have had excellent help from your team although I have only spoken to Geoff and Te Aroha. Do these people not have a home to go to - they always seem to be on deck? So far so good - thank you very much Maxnet. Your service is excellent."
J.W.
"I am most impressed with the service you give, and Te Aroha was most helpful and also followed it up. The problem was resolved and I am a happy customer."
Roger Clark
"I would like to say that being rural we have had many problems connecting...We have been internet users for 3 years and never had such good service! Your service has been connecting instantly and downloading faster!! Thank you and we will be recommending you to others!"
Amy and Graeme Bright
"Problem solved.. As usual top class support and service, keep it up."
John Parkinson
"Regarding the Maxnet Help Desk.... one word only - Fantastic!"
Brian Winter
"It's good to see the same helpfulness that characterised the early, smaller days of Maxnet, continue as it grows."
Simon Young (www.simonyoung.co.nz)
"This was an incredibly quick response to my pleas for help. Thank you so much for your wonderful service. It is really appreciated."
Pauline W
"The problem was resolved and as usual, the service provioder was par excellence thanks to Te Aroha on this occassion - Keep up the good work!"
Phil and Jacqui Scott
"I would like to make a positive comment about the technician who dealt with my concern. Geoff went beyond the call of duty to give me in-depth information and assistance in solving the problem and I am very appreciative."
Renee Farrington
"A big thank you to Maxnet and especially Te Aroha and Geoff for being so helpful and patient with a slightly technophobic newbie such as myself. Once again, fantastic follow up and customer support. You guys ROCK!!!"
M.R.
"I would like to say the service from your technical support team yesterday was brilliant. My problem was easily solved and I am up and running again. The gentleman I spoke to was very patient and knew exactly what he was doing. He explained everything in a way any non computer literate person could understand. I was most impressed with the service."
Katrina F
"I would like to thank you for your helpful friendly staff and technicians - Great stuff!"
Donna H
"I would just like to say that I commend the job you people do. I think your technicians have a lot of patience and again thank you for all your help. The service you gave me over the phone is great."
Marja W
