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Email Filtering Upgrade - Frequently Asked Questions
In June Maxnet is upgrading the email filtering system - below are some of the questions customers have asked.
- Why have black and white lists been removed?
In the 1990’s and early 2000’s, this was the standard way of controlling SPAM. Technology has made many smart advances since then and black lists are no longer required. Instead, we look at where email comes from, and use intelligent programs to check if mail is actually SPAM.
- What do i do if I am black listed or receive a “false positive”?
Legitimate users may be classified as “Spammers” when either:
- A computer on their network has a virus which is sending out large amounts of email
- They are sending emails to multiple computers that the intelligent programs have classified as SPAM.
The first thing to do is to run a full virus scan on all of the computers in your network, whether that be your family computers, or the entire business. Businesses should also be careful of the wording they use when sending out bulk emails such as newsletters, specials and marketing emails, to ensure that our filters do not classify the emails as SPAM.
If the problem persists, we can try to trace the exact reason for the email being classified as SPAM. This service is only available for emails which have been sent in to the Maxnet network, and have been flagged by our system as SPAM in your Inbox, or put in your SPAM folder.
If email is being blocked before it reaches our SPAM filtering system based on the internet address that the email is being sent from, the sender will need to initiate the removal process.
- Where are the old SPAM options?
Having to manually setup advanced options to effectively filter out SPAM increases the time needed to filter out SPAM. In the case of a large scale SPAM attack, many options may cause massive mail delays. By keeping options to a minimum, we are able to offer an efficient service with minimal delays, meaning you will continue to be in contact via email when people and businesses with other services may not.
- Is the price going to change?
There will be no immediate changes to pricing, however factors such as inflation and the value of the New Zealand dollar may result in changes in future. Any price changes will be made in accordance with our standard terms and conditions.
- Why is Maxnet changing their email system?
The current system was developed with the latest technology at the time, and this upgrade is consistent with providing you with the best technology. This will increase the accuracy of our filtering, and also prevent mail delays in the event of a SPAM attack. We have chosen to partner with a world-class filtering provider, IronPort. The IronPort system is used throughout large organisations and ISP’s world-wide and is leading the industry for SPAM prevention and accuracy. back to top
- What do I need to do?
Nothing! You should only notice one change to your email – less SPAM!
- How do I change my SPAM settings?
Click here to log in to the Members Centre. You can change your email and filtering settings by clicking on Email Control->Mailbox Summary. The new settings will be available from 22 June 2008.
- How do the new filtering levels compare to the SPAM rankings available in the old system?
Old_Rank
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New_Level
|
Description
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| Below 3.5 |
Max
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Recommended for those sensitive to the themes in SPAM, such as adult entertainment or sexual health. Small amounts of legitimate email may be flagged as SPAM, however the chance of receiving SPAM is reduced. |
3.5 - 4.5
|
Standard
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This is the level of filtering recommended by IronPort as the “default” level. This setting is recommended for 99.9% of users. |
Above 4.5
|
Low |
Recommended for customers that are in industries or have interests that are common themes in SPAM, such as medicine or adult entertainment. Small amounts of SPAM will be received, however no legitimate email should be flagged as SPAM. |
- How long will the old system be available for after the upgrade?
The current system will be phased out immediately at the time of the upgrade.
- I have other questions that have not been addressed here - who can I ask?
If you have further questions please contact us in one of the following ways:
Phone: 09 300-7555 (Auckalnd)
Toll-free: 0508 629638 (outside Auckland)
Email: support@maxnet.co.nz
Web: Contact Form
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