Timeouts

Server timeouts can occur when the email client (eg Outlook Express) detects there is no response from the server (usually in the form of no data moving from our servers to your computer).
 
The most common reason for this happening is if there is a large, or malformed email trying to download. If you have a slow connection and are downloading a large mail, the email software sometimes thinks the connection has timed out. The best solution for this is to go to http://webmail.maxnet.co.nz and login using your username and password. You can download the attachment here, and delete the email, or just delete it if you dont want it.
 
If there is no large email, it could be a malformed email in which case it will still most likely be able to be viewed on the webmail. If this is the case, you will most probably have to delete it before you can continue to download an further messages.
 
If neither of these are the problem, then it could just be that your mail download speed is very slow. In this case you will need to adjust the server timeout length. In Outlook Express this can be done by clicking on Tools -> Accounts -> Mail. Make sure the account that is timing out is selected by clicking on it and then click Properties on the right. Click on the Advanced tab, and move the Server Timeout slider to the Right for a longer time before Outlook Express decides the connection is timed out.

If you are still having any troubles, please contact our Helpdesk .